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Booking Policies

ALL TRIPS – require pre-payment to confirm your seats.

CANCELLATIONS – pay a non-refundable fee of 10% of the TOTAL TRIP COST. A REFUND is a returned payment. A CREDIT is a payment held by us on your behalf. Credits are transferable to other people, are valid for the next 2 summers for FUTURE trips. Substitutions are unlimited on all trips.

GRANDE CACHE TRIPS 50% Deposits are required to book trips.

GROUPS OF LESS THAN 12 – Notice of 7 days+ receive a 90% REFUND. Less than 7 days notice, receive a 90% CREDIT. Less than 2 days notice, receive a 40% CREDIT. Less than 24hrs notice, no refund or credit.

GROUPS OF MORE THAN 12 – Notice of 14 days+ receive a 90% REFUND. Less than 14 days notice, receive a 90% CREDIT. Less than 7 days notice, receive a 40% CREDIT. Less than 24 hours notice, no refund or credit.

REVELSTOKE TRIPS – Payment in full is required to book this trip

GROUPS OF LESS THAN 6 – Notice of 7 days+ receive a 90% REFUND. Less than 7 days notice, receive a 90% CREDIT. Less than 2 days notice, receive a 40% CREDIT. Less than 24hrs notice, no refund or credit.

GROUPS OF MORE THAN 6 – Notice of 14 days+ receive a 90% REFUND. Less than 14 days notice, receive a 90% CREDIT. Less than 7 days notice, receive a 40% CREDIT. Less than 24 hours notice, no refund or credit.

ALL TRIPS / SHORT NOTICE BOOKINGS – Trips booked less than 24 hours in advance pay the full amount of the trip; no credit or refund available. NO SHOWS: Full cost of missing guests will be charged on the deposit credit card. No refund or credit given.

MID-TRIP CANCELLATIONS – Credit or refunds are not available if a guest decides not to proceed while on a trip.

WEATHER ON TRIP DAY – Rafting trips run as scheduled, rain, shine or snow! Guests must sign a medical form & waiver prior to trip departure. Guests appearing intoxicated cannot participate and will not get a refund or credit. We reserve the right to substitute a similar class trip if the booked river is too high to run safely. Substituted or rescheduled trips can be declined and a CREDIT will be issued.

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