BOOKING POLICIES & OUR WAIVER
Clear Policies. No Surprises.
Before you book, here’s what you need to know about cancellations, payments, and other important details.
OUR BOOKING POLICIES
-
ALL TRIPS - Full pre-payment is required to confirm your seats.
-
CANCELLATIONS - All cancellations have a non-refundable fee of 10% of your total trip cost.
-
SUBSTITUTIONS - You can substitute guests at any time — no limits, no extra charge.
-
GROUPS OF 4 OR LESS - Cancel with at least 72 hours notice to get a 90% refund.
-
GROUPS OF 5 OR MORE - Cancel with at least 7 days notice to get a 90% refund.
-
SHORT NOTICE BOOKINGS - Trips booked less than 24 hours in advance are non-refundable.
-
NO SHOWS - If someone from your group doesn’t show up, you’ll still be charged for their seat. No refunds or credits.
-
WEATHER - Trips run rain or shine, even if it snows! If we cancel due to high water, you’ll get a full refund with no cancellation fee.
-
GUEST READINESS - If a guest shows up intoxicated (drugs or alcohol), they cannot participate and won’t get a refund.
-
WAIVERS - All guests must review Our Waiver Agreement before buying a trip, and sign the waiver before arriving at our base.
Ready to Go Rafting?
OUR WAIVER AGREEMENT
​When you book a trip, we’ll ask you to read and sign a Release of Liability, Waiver of Claims, Assumption of Risks, and Indemnity Agreement —
or, simply put, a waiver.
​
SIGNING THE WAIVER IS A LEGAL REQUIREMENT.
It means you understand there are real risks in rafting, and that you agree to accept them. This is called informed consent.
​
However, it does not mean we don’t have responsibilities. Even with a waiver in place, Wild Blue Yonder is required to meet or exceed industry standards for safety and care. Please review our Safety & Expertise page to learn more about our training, certifications, and commitment to your safety.
When & How to Sign the Waiver
Booking Online?
You get a link to read the waiver before you pay.
Booking by Phone or Text?
We send you a Sample Booking with the waiver link.
You read the waiver first, then pay.
Paying for Other People?
If you're booking for anyone, it’s your responsibility
to make sure they read and sign the waiver.
Before Your Trip –
We check waivers a few days ahead. If any are missing, we contact you.
At Check-In –
You initial a form confirming you read the waiver
and signed it yourself online.
​​
If you change your mind after reading the waiver, and have paid, contact us right away for a full refund.
Safety Questions?
Learn how we manage risks.
The Risks & What You Agree To
​Whitewater rafting involves risks, including falling out of the raft, cold water immersion, injuries from slips or collisions, changing river conditions, and limited access to medical care.
By signing the waiver, you acknowledge that these risks exist.
You agree to assume the legal risks yourself and release us (and our partners) in case of incident or accident.
You agree to follow all instructions given by guides, wear the required safety gear, and disclose any serious medical conditions before your trip.
You waive your right to sue Wild Blue Yonder for injuries or losses that could happen, even if it’s due to negligence.
Signing the waiver creates a binding legal agreement under Canadian law.
