All trips require pre-payment to confirm your seats. All cancellations pay a non-refundable fee of 10%. A refund is your money back less 10%. A credit is held by us on your behalf. Credits are transferable to other people, are valid for the next 2 summers for FUTURE trips. Substitutions are unlimited on all trips.
CANCELLATIONS pay a non-refundable fee of 10% of the TOTAL TRIP COST. A REFUND is a returned payment. A CREDIT is a payment held by us on your behalf.
GROUPS OF LESS THAN 15: Notice of 14 days+ receive a 90% REFUND. Less than 14 days notice, receive a 90% CREDIT. Less than 2 days notice, receive a 40% CREDIT. Less than 24hrs notice, no refund or credit.
GROUPS OF MORE THAN 15: Notice of 30 days+ receive a 90% REFUND. Less than 30 daysnotice, receive a 90% CREDIT. Less than 15 days notice, receive a 40% CREDIT. Less than 24 hours notice, no refund or credit.
SHORT NOTICE BOOKINGS: Trips booked less than 24 hours in advance pay the full amount of the trip; no credit or refund available.
NO SHOWS: Full cost of missing guests will be charged on the deposit credit card. No refund or credit given.
MID-TRIP CANCELLATIONS: Credit or refunds are not available if a guest decides not to proceed while on a trip.
WEATHER ON TRIP DAY: Rafting trips run as scheduled, rain, shine or snow! Guests must sign a medical form & waiver prior to trip departure. Guests appearing intoxicated cannot participate and will not get a refund or credit. We reserve the right to substitute a similar class trip if the booked river is too high to run safely. Substituted or rescheduled trips can be declined and a CREDIT will be issued.